Master Subscription Agreement & Terms of Service

For purposes of this Agreement, the following terms have the meanings set forth below.

1.1 Agreement

"Agreement" means this Master Subscription Agreement & Terms of Service, including all documents incorporated by reference.

1.2 Company

"Company," "RealtyOps," "we," "our," and "us" mean B.A.M.S. FOR REAL ESTATE LLC, a Florida limited liability company doing business as RealtyOps.

1.3 Customer

"Customer," "User," and "you" mean any individual or legal entity accessing or using the Services.

1.4 Services

"Services" means the RealtyOps software platform, websites, mobile applications, APIs, artificial intelligence services, learning management system, document intelligence services, training platform, workflow automation, integrations, support services, and all related functionality offered by the Company.

1.5 Platform

"Platform" means the RealtyOps cloud-based Software-as-a-Service environment through which the Services are delivered.

1.6 Subscription

"Subscription" means the recurring right to access designated portions of the Services during an active billing period.

1.7 Workspace

"Workspace" means a Customer's organization within RealtyOps, including users, documents, AI assistants, settings, permissions, and related data.

1.8 Customer Content

"Customer Content" means all documents, contracts, governing documents, policies, procedures, SOPs, manuals, training materials, videos, images, text, prompts, data, files, communications, and other information uploaded, stored, submitted, or transmitted by a Customer.

1.9 AI Services

"AI Services" means any functionality utilizing artificial intelligence, machine learning, large language models, retrieval augmented generation (RAG), natural language processing, automated reasoning, document analysis, summarization, recommendations, conversational interfaces, or similar technologies.

1.10 AI-Generated Output

"AI-Generated Output" means any response, recommendation, summary, analysis, draft, suggestion, report, conversation, extraction, classification, or other material generated by the AI Services.

1.11 Credits

"Credits" mean the Company's internal measurement of AI or platform resource consumption.

Credits do not constitute currency, stored value, prepaid balances, securities, property, or transferable assets.

1.12 Third-Party Providers

"Third-Party Providers" means independent companies providing artificial intelligence models, cloud hosting, payment processing, authentication, communications, storage, infrastructure, analytics, or other technology integrated with the Services.

2.1 Binding Agreement

This Agreement becomes effective immediately upon the earliest occurrence of:

1. clicking "I Agree";
2. creating an account;
3. creating a Workspace;
4. beginning a free trial;
5. purchasing a Subscription;
6. accessing any portion of the Services; or
7. otherwise using the Platform.

2.2 Authority

If you enter into this Agreement on behalf of an organization, you represent and warrant that:

• you possess authority to bind that organization;
• the organization accepts responsibility for all Users associated with its Workspace;
• all Users will comply with this Agreement.

2.3 Modifications

The Company may modify this Agreement from time to time in accordance with Article XXXVIII.

Continued use of the Services following the effective date of any revised Agreement constitutes acceptance of those revisions.

The RealtyOps Platform is owned and operated by:

B.A.M.S. FOR REAL ESTATE LLC

a Florida Limited Liability Company

Doing Business As: REALTYOPS

Principal Business Address:

8051 N. Tamiami Trail, Suite E6, Sarasota, Florida 34243, United States

Customer Support: support@realtyops.ai

To use the Services you represent and warrant that:

• you are at least eighteen (18) years old;
• you possess legal capacity to enter into contracts;
• you are not prohibited by applicable law from using the Services;
• all information you provide is accurate and complete;
• your use of the Services complies with all applicable laws.

The Company reserves the right to deny access to any individual or organization that fails to satisfy these eligibility requirements.

5.1 RealtyOps Platform

RealtyOps is an artificial intelligence-powered Software-as-a-Service (SaaS) platform designed to assist real estate brokerages, real estate professionals, homeowners associations (HOAs), condominium associations (COAs), property managers, community association managers, and related organizations with operational efficiency, document intelligence, organizational knowledge management, education, and workflow support.

The Services may include, depending upon the applicable Subscription plan:

• AI Assistants;
• AI-powered document review;
• contract intelligence;
• document summarization;
• knowledge base search;
• retrieval augmented generation (RAG);
• conversational AI;
• Learning Management System (LMS);
• course management;
• team collaboration;
• document storage;
• workflow automation;
• reporting;
• administrative dashboards;
• organization-specific AI assistants;
• customer-configurable knowledge bases;
• integrations with Third-Party Providers; and
• additional features introduced from time to time.

5.2 Continuous Improvement

The Company continuously develops and improves the Platform.

Accordingly, the Company may introduce, modify, replace, suspend, or discontinue features, functionality, user interfaces, workflows, integrations, AI models, or Service offerings at any time, subject to this Agreement and applicable law.

No specific feature, AI model, Third-Party Provider, workflow, or integration is guaranteed to remain available for any particular period.

6.1 Account Registration

Access to certain Services requires registration of an account.

You agree to provide complete, accurate, and current registration information and to promptly update such information whenever it changes.

6.2 Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.

You agree to notify the Company immediately of any unauthorized access, suspected compromise, or security incident involving your account.

6.3 Workspace Administrator

Each Workspace shall designate at least one administrator.

Workspace administrators are responsible for managing user access, permissions, billing contacts, subscription settings, and administrative controls for their organization.

The Company may rely upon instructions received from a Workspace administrator unless otherwise required by law.

6.4 Organizational Responsibility

Organizations remain responsible for all actions taken by Users authorized to access their Workspace, including former employees, contractors, agents, or representatives whose access was not timely revoked.

7.1 Subscription Services

RealtyOps is offered as a subscription-based Software-as-a-Service ("SaaS") platform. Access to the Services is granted only during an active Subscription and is subject to the terms of this Agreement.

The Company may offer multiple Subscription plans, including free trials, promotional plans, standard subscriptions, enterprise subscriptions, and other plans introduced from time to time.

Each Subscription includes only those Services, features, usage allowances, and AI resources specifically identified for that Subscription.

7.2 Month-to-Month Subscription

Unless expressly agreed otherwise in a separate written agreement executed by the Company, all paid Subscriptions are provided on a month-to-month basis.

Subscriptions automatically renew at the end of each billing period until canceled by the Customer or terminated by the Company pursuant to this Agreement.

7.3 Free Trials

The Company may offer free trials or promotional access to portions of the Services.

Free trials are provided solely at the Company's discretion and may be modified, suspended, or discontinued at any time.

The Company reserves the right to limit eligibility for free trials and to terminate a free trial if abuse, fraud, or misuse is reasonably suspected.

Unless otherwise disclosed, free trial users remain subject to this Agreement.

7.4 Enterprise Services

Certain Customers may purchase enterprise subscriptions governed by additional written Order Forms, Statements of Work, or Enterprise Subscription Agreements.

Unless expressly stated otherwise in such documents, this Agreement governs all use of the Services.

If an executed Enterprise Agreement expressly conflicts with this Agreement, the executed Enterprise Agreement controls solely with respect to the conflicting provisions.

8.1 Subscription Fees

Customer agrees to pay all Subscription fees, taxes, and other charges associated with the selected Subscription plan.

Subscription fees are payable in advance for each billing cycle unless otherwise agreed in writing.

8.2 Automatic Renewal

Unless canceled before the beginning of the next billing cycle, Subscriptions automatically renew using the payment method on file.

Customer authorizes the Company and its payment processor to charge all recurring Subscription fees until cancellation.

8.3 Payment Processor

Payments may be processed through one or more independent third-party payment processors.

The Company does not store complete payment card information and is not responsible for errors, outages, or security incidents attributable to third-party payment providers.

Customer's use of third-party payment services may also be governed by those providers' separate agreements.

8.4 Taxes

Subscription fees do not include applicable sales, use, value-added, gross receipts, or similar taxes unless expressly stated.

Customer remains responsible for all applicable governmental taxes arising from its purchase or use of the Services, excluding taxes imposed upon the Company's income.

8.5 Failed Payments

If payment cannot be successfully processed, the Company may:

• retry payment;
• suspend portions of the Services;
• suspend AI functionality;
• suspend Workspace access;
• restrict administrative privileges;
• assess lawful late charges where permitted;
• terminate the Subscription.

The Company is not responsible for losses resulting from suspension due to non-payment.

8.6 Pricing Changes

The Company continually evaluates Subscription pricing based upon operating costs, market conditions, platform enhancements, infrastructure expenses, customer usage patterns, and third-party technology costs.

Accordingly, the Company reserves the right to modify:

• Subscription pricing;
• billing structures;
• included features;
• AI Credits;
• usage allowances;
• storage allocations;
• Service tiers;
• support offerings;
• and other Subscription benefits.

Except where immediate modification is reasonably necessary due to legal requirements, fraud prevention, cybersecurity, operational continuity, extraordinary increases in third-party costs, or protection of the Services, material pricing changes generally become effective at the beginning of the Customer's next billing cycle following reasonable advance notice.

8.7 Promotional Pricing

Promotional pricing, discounts, introductory offers, referral incentives, or special pricing programs are temporary unless expressly stated otherwise.

Upon expiration of a promotional period, standard pricing shall apply.

8.8 Refund Policy

Except as required by applicable law or expressly approved in writing by the Company, Subscription fees are non-refundable.

Failure to use the Services does not relieve Customer of payment obligations.

9.1 AI Services

The Platform incorporates artificial intelligence technologies to assist Customers with document analysis, conversational assistance, knowledge retrieval, educational content, workflow support, automation, and other productivity functions.

Artificial intelligence is intended to assist Customers—not replace professional judgment.

9.2 Third-Party AI Models

The Company utilizes one or more independent Third-Party Providers to deliver portions of the AI Services.

The Company does not own, operate, develop, or control the underlying large language models ("LLMs"), machine learning systems, or other artificial intelligence technologies supplied by Third-Party Providers.

Accordingly, the Company cannot guarantee the continued availability, performance, pricing, security, accuracy, or functionality of any specific AI model or provider.

9.3 AI Model Changes

The Company may, at any time and without liability, replace, supplement, remove, or modify any artificial intelligence model, provider, infrastructure component, or related technology used by the Platform.

Such changes may occur due to:

• technological improvements;
• vendor changes;
• legal requirements;
• cybersecurity concerns;
• pricing changes;
• discontinued services;
• operational requirements; or
• other legitimate business reasons.

Customer acknowledges that continued use of the Services does not guarantee access to any specific AI model or provider.

9.4 AI Limitations

Artificial intelligence systems generate probabilistic outputs rather than deterministic conclusions.

Accordingly, AI-generated responses may:

• contain factual errors;
• omit relevant information;
• misunderstand uploaded documents;
• misinterpret user instructions;
• generate incomplete analyses;
• include outdated information;
• produce inconsistent results;
• generate incorrect citations;
• fail to identify important contractual provisions;
• or otherwise produce inaccurate or unexpected output.

These limitations are inherent characteristics of current artificial intelligence technologies and are not necessarily indicative of system malfunction.

9.5 Customer Verification

Customer remains solely responsible for reviewing, verifying, and independently evaluating all AI-Generated Output before relying upon it.

Customer shall not rely exclusively upon AI-generated information when making legal, financial, contractual, regulatory, business, brokerage, association management, employment, tax, or other significant decisions.

9.6 No Professional Advice

The AI Services do not provide:

• legal advice;
• brokerage supervision;
• accounting advice;
• tax advice;
• investment advice;
• engineering advice;
• appraisal services;
• insurance advice;
• regulatory opinions; or
• any other licensed professional service.

Use of the AI Services does not create an attorney-client relationship, broker-client relationship, fiduciary relationship, agency relationship, or other professional relationship between the Company and any Customer.

Customers should consult appropriately licensed professionals before acting upon AI-Generated Output.

9.7 Customer Knowledge Bases

Certain Services permit Customers to upload policies, procedures, contracts, governing documents, manuals, standard operating procedures, training materials, and other Customer Content to create organization-specific knowledge bases.

AI responses generated using Customer Content are dependent upon:

• the accuracy of uploaded information;
• completeness of Customer Content;
• document formatting;
• retrieval processes;
• user prompts; and
• inherent AI limitations.

The Company does not warrant that AI responses accurately reflect Customer policies or governing documents.

9.8 AI Credits

Certain AI Services utilize Credits as an internal measurement of computing resource consumption.

Different AI functions, document sizes, AI models, conversations, analyses, or processing activities may consume different quantities of Credits.

The Company may modify Credit consumption methodologies, token allocations, fair use thresholds, processing limits, and resource calculations whenever reasonably necessary to maintain Service quality, platform stability, operational efficiency, security, or cost sustainability.

Unused Credits have no cash value and are not redeemable for currency.

10.1 Third-Party Services

The Platform integrates technologies operated by independent Third-Party Providers, including providers of:

• artificial intelligence;
• cloud infrastructure;
• payment processing;
• authentication;
• communications;
• document storage;
• analytics;
• monitoring;
• cybersecurity;
• and other technology services.

10.2 Independent Providers

Third-Party Providers operate independently from the Company.

The Company does not control the business operations, infrastructure, pricing, internal policies, uptime, security practices, or future availability of Third-Party Providers.

10.3 No Responsibility for Third-Party Actions

The Company shall not be responsible for interruptions, delays, outages, pricing changes, service discontinuations, degraded performance, policy changes, security incidents, or other actions attributable to Third-Party Providers.

Customer acknowledges that certain interruptions or modifications to the Services may occur due to events affecting Third-Party Providers that are outside the Company's reasonable control.

10.4 Platform Evolution

To improve the Services and respond to technological developments, the Company may add, replace, remove, or discontinue Third-Party Providers at any time.

Nothing in this Agreement guarantees the continued use of any particular vendor, technology, integration, or artificial intelligence model.

11.1 Responsibility for Use

Customer is solely responsible for all activities conducted through its account, Workspace, Users, administrators, contractors, employees, agents, and other authorized representatives.

The Company provides technology tools to assist Customers but does not supervise, direct, or control Customer business operations.

11.2 Independent Judgment

Customer agrees that all decisions made using the Services remain the Customer's sole responsibility.

The Services are intended to support human decision-making—not replace it.

Customer shall exercise independent judgment before relying upon any information generated or presented through the Platform.

11.3 Verification of Information

Customer agrees to independently verify:

• AI-Generated Output;
• contract interpretations;
• deadlines;
• legal descriptions;
• governing documents;
• policies;
• compliance requirements;
• financial information;
• transaction data; and
• all other information material to Customer's business decisions.

The Company is not responsible for decisions made without independent verification.

11.4 Professional Responsibility

If Customer is a licensed:

• real estate broker;
• real estate sales associate;
• broker associate;
• community association manager;
• property manager;
• attorney;
• accountant;
• engineer;
• insurance professional;
• or other regulated professional,

Customer remains solely responsible for complying with all applicable:

• licensing laws;
• professional standards;
• fiduciary obligations;
• ethical duties;
• regulatory requirements;
• brokerage supervision requirements;
• MLS rules;
• REALTOR® Code of Ethics (where applicable);
• association governing documents; and
• contractual obligations.

Nothing within the Services transfers or reduces these responsibilities.

11.5 Customer Systems

Customer is responsible for maintaining:

• compatible hardware;
• internet connectivity;
• network security;
• antivirus protection;
• backup procedures;
• password security; and
• appropriate administrative controls.

11.6 Compliance with Law

Customer agrees to use the Services only in compliance with all applicable federal, state, local, and international laws, rules, regulations, court orders, and governmental requirements.

12.1 Lawful Use

The Services may only be used for lawful business purposes.

Customer shall not use the Platform for any unlawful, fraudulent, deceptive, abusive, or unauthorized activity.

12.2 Prohibited Activities

Customer shall not directly or indirectly:

• violate applicable law;
• violate another person's rights;
• infringe copyrights, trademarks, patents, trade secrets, or other intellectual property;
• upload unlawful material;
• transmit malware, ransomware, spyware, or malicious code;
• attempt unauthorized access to the Platform;
• interfere with Platform security;
• disrupt the Services;
• overload Platform resources;
• circumvent Subscription limits;
• bypass Credit limitations;
• interfere with other Customers;
• impersonate another individual or organization;
• use stolen credentials;
• facilitate illegal activity;
• engage in harassment or discrimination;
• upload knowingly false information;
• submit fraudulent documents;
• or otherwise misuse the Services.

12.3 AI Abuse

Without limiting Section 12.2, Customer shall not:

• attempt prompt injection attacks;
• attempt model extraction;
• attempt prompt discovery;
• scrape AI responses;
• benchmark the Platform for competitive purposes without written permission;
• automate excessive AI requests;
• intentionally consume unreasonable computing resources;
• manipulate AI safety controls;
• probe for confidential system prompts;
• interfere with retrieval systems;
• abuse API endpoints;
• or otherwise attempt to compromise the integrity of the AI Services.

12.4 Reverse Engineering

Except where expressly permitted by applicable law, Customer shall not:

• reverse engineer;
• decompile;
• disassemble;
• copy;
• duplicate;
• mirror;
• scrape;
• decode;
• modify;
• translate;
• derive source code;
• derive prompt architecture;
• derive workflows;
• derive orchestration logic;
• derive retrieval methods;
• or create derivative works from the Services.

12.5 Fair Use

The Company maintains the Services for the benefit of all Customers.

Accordingly, the Company may establish fair use limitations relating to:

• AI consumption;
• token usage;
• Credit utilization;
• API usage;
• storage;
• bandwidth;
• concurrent sessions;
• processing time;
• document uploads;
• Workspace size; and
• other computing resources.

Fair use thresholds may change as technology, infrastructure, Customer usage, and operational requirements evolve.

12.6 Enforcement

The Company may investigate suspected violations of this Agreement and cooperate with law enforcement or governmental authorities where required by law.

Nothing in this Agreement limits the Company's right to suspend, restrict, investigate, or terminate access when reasonably necessary to protect the Platform or other Customers.

13.1 Company Ownership

The Services, Platform, software, source code, object code, architecture, user interface, workflows, prompts, prompt engineering, orchestration logic, retrieval methodologies, AI routing systems, databases, documentation, educational materials, graphics, logos, trademarks, service marks, trade dress, reports, templates, designs, audiovisual works, and all related intellectual property are and shall remain the exclusive property of the Company or its licensors.

Nothing in this Agreement transfers ownership of Company intellectual property to Customer.

13.2 RealtyOps Marks

"REALTYOPS," the RealtyOps logo, branding, visual identity, and associated trademarks are proprietary to the Company.

Customer shall not use Company trademarks without prior written permission except as reasonably necessary to identify the Services.

13.3 Platform Trade Secrets

Customer acknowledges that the Company's proprietary technologies include valuable confidential information and trade secrets, including without limitation:

• AI orchestration;
• system prompts;
• routing methodologies;
• retrieval logic;
• knowledge management architecture;
• workflow automation;
• prompt engineering;
• document intelligence methodologies;
• platform design;
• proprietary algorithms;
• user experience design; and
• software architecture.

Customer agrees not to disclose, copy, appropriate, or misuse such confidential information.

13.4 Reservation of Rights

Except for the limited Subscription rights expressly granted by this Agreement, all rights, title, and interest in the Services remain exclusively with the Company.

No license shall be implied.

14.1 Ownership

Customer retains all ownership rights in Customer Content.

Nothing in this Agreement transfers ownership of Customer Content to the Company.

14.2 Customer Representations

Customer represents and warrants that it possesses all rights necessary to upload, store, transmit, process, and utilize Customer Content through the Services.

Customer further represents that Customer Content does not knowingly:

• violate applicable law;
• infringe third-party rights;
• breach contractual obligations;
• misappropriate confidential information;
• or violate privacy rights.

14.3 License to Company

For the limited purpose of providing the Services, Customer grants the Company a non-exclusive, worldwide, royalty-free, revocable license during the Subscription Term to:

• host;
• store;
• process;
• transmit;
• index;
• analyze;
• reproduce;
• display;
• cache;
• backup;
• convert;
• and otherwise utilize Customer Content solely as reasonably necessary to provide, secure, maintain, troubleshoot, improve platform functionality, and support the Services.

This license terminates following expiration of applicable retention periods except where continued retention is required by law, legal process, security investigations, fraud prevention, backup restoration, or enforcement of this Agreement.

14.4 No Ownership Claim

The Company claims no ownership interest in Customer Content.

14.5 AI Processing

Customer authorizes the Company to submit Customer Content, or portions thereof, to AI Services and Third-Party Providers as reasonably necessary to provide the requested functionality.

Such processing is subject to this Agreement and the Company's Privacy Policy.

14.6 AI Training

Except as expressly disclosed in the Company's Privacy Policy or with Customer's affirmative consent, the Company will not intentionally use Customer Content to train proprietary artificial intelligence models owned by the Company.

Nothing in this section limits processing performed by independent Third-Party Providers in accordance with their applicable terms, privacy practices, or enterprise service commitments, where such processing is necessary to provide the Services.

15.1 Ownership of Output

Subject to applicable law and any rights of Third-Party Providers, Customer may use AI-Generated Output created through its authorized use of the Services for Customer's internal business purposes.

15.2 Similar Output

Because artificial intelligence systems generate probabilistic responses, identical or substantially similar AI-Generated Output may be generated for other Customers.

The Company makes no representation that AI-Generated Output will be unique or exclusive.

15.3 Customer Responsibility

Customer remains solely responsible for reviewing, editing, approving, and verifying AI-Generated Output before use.

The Company shall not be responsible for Customer's reliance upon AI-Generated Output without independent review.

15.4 No Reliance

Customer agrees not to rely exclusively upon AI-Generated Output when making decisions involving:

• legal rights;
• contractual obligations;
• regulatory compliance;
• financial transactions;
• tax matters;
• employment decisions;
• licensing requirements;
• real estate transactions;
• HOA or COA governance;
• litigation;
• or other matters involving significant legal or financial consequences.

Qualified professionals should be consulted whenever appropriate.

16.1 Confidential Information

During the course of this Agreement, either party may receive confidential, proprietary, or non-public information ("Confidential Information") from the other party.

Confidential Information includes, without limitation:

• trade secrets;
• business plans;
• pricing information;
• customer lists;
• financial information;
• software;
• source code;
• object code;
• product roadmaps;
• technical documentation;
• AI prompts;
• prompt engineering;
• orchestration methodologies;
• retrieval methodologies;
• workflows;
• security procedures;
• authentication methods;
• system architecture;
• proprietary algorithms;
• Customer Content; and
• other information that a reasonable person would understand to be confidential.

16.2 Protection of Confidential Information

Each party agrees to:

• protect Confidential Information using at least reasonable care;
• use Confidential Information solely for purposes authorized by this Agreement;
• limit disclosure to employees, contractors, advisors, or service providers with a legitimate need to know and who are subject to appropriate confidentiality obligations; and
• promptly notify the disclosing party of any unauthorized disclosure when legally permissible.

16.3 Exclusions

Confidential Information does not include information that:

• becomes publicly available without breach of this Agreement;
• was lawfully known before disclosure;
• is independently developed without use of Confidential Information;
• is lawfully obtained from a third party without restriction; or
• must be disclosed pursuant to applicable law, subpoena, court order, or governmental request, provided legally permissible notice is given to the disclosing party.

16.4 Injunctive Relief

Unauthorized disclosure or misuse of Confidential Information may cause irreparable harm for which monetary damages alone would be inadequate.

Accordingly, either party may seek temporary, preliminary, or permanent injunctive relief, in addition to any other remedies available at law or in equity.

17.1 Privacy Policy

The Company's collection, use, disclosure, storage, and processing of personal information are governed by the Company's Privacy Policy, which is incorporated into this Agreement by reference.

To the extent of any direct conflict between this Agreement and the Privacy Policy regarding privacy practices, the Privacy Policy shall control solely with respect to those privacy matters.

17.2 Security Measures

The Company maintains commercially reasonable administrative, technical, and organizational safeguards designed to protect Customer information against unauthorized access, disclosure, alteration, and destruction.

Security measures may evolve over time to address changes in technology, cybersecurity threats, regulatory requirements, and industry standards.

17.3 No Absolute Security

Customer acknowledges that no internet-based service, cloud platform, computer system, or artificial intelligence technology can be guaranteed to be completely secure.

Accordingly, the Company does not warrant or guarantee absolute security.

17.4 Customer Security Responsibilities

Customer is responsible for:

• maintaining strong passwords;
• safeguarding authentication credentials;
• restricting unauthorized access;
• promptly disabling former employee access;
• protecting Customer devices;
• maintaining endpoint security;
• implementing appropriate administrative controls; and
• maintaining independent backups of important business information.

17.5 Security Incidents

In the event the Company becomes aware of a confirmed security incident affecting Customer information, the Company will provide notice when required by applicable law and consistent with the legitimate needs of law enforcement, incident response, and cybersecurity investigations.

18.1 Customer Feedback

The Company welcomes suggestions, recommendations, comments, ideas, feature requests, and other feedback regarding the Services ("Feedback").

18.2 License to Feedback

If Customer voluntarily provides Feedback, Customer grants the Company a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, modify, incorporate, reproduce, distribute, commercialize, and otherwise exploit such Feedback for any lawful purpose without restriction or compensation.

Customer acknowledges that the Company has no obligation to implement any Feedback.

19.1 "AS IS" Services

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.

19.2 Disclaimer of Warranties

THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF:

• merchantability;
• fitness for a particular purpose;
• title;
• non-infringement;
• availability;
• compatibility;
• uninterrupted operation;
• accuracy;
• completeness;
• reliability;
• security;
• satisfactory quality;
• and results obtained from use of the Services.

19.3 AI Disclaimer

WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO REPRESENTATION OR WARRANTY THAT:

• AI responses are accurate;
• AI responses are complete;
• AI responses are legally correct;
• AI responses are current;
• AI responses are suitable for Customer's intended use;
• documents will be interpreted correctly;
• all risks will be identified;
• all deadlines will be detected;
• all contractual provisions will be recognized;
• AI output is free from hallucinations, omissions, or inaccuracies.

Customer acknowledges that these limitations are inherent characteristics of artificial intelligence technologies.

19.4 No Guarantee of Regulatory Compliance

The Company does not guarantee that use of the Services will satisfy:

• federal law;
• Florida law;
• local ordinances;
• MLS rules;
• REALTOR® standards;
• licensing requirements;
• brokerage supervision requirements;
• association governing documents;
• industry regulations;
• or professional obligations.

Customer remains solely responsible for regulatory compliance.

20.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS MEMBERS, MANAGERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUCCESSORS, AFFILIATES, LICENSORS, AND THIRD-PARTY PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES.

20.2 Excluded Losses

Without limitation, the Company shall not be liable for:

• lost profits;
• lost commissions;
• lost revenue;
• lost business opportunities;
• business interruption;
• loss of goodwill;
• loss of anticipated savings;
• lost contracts;
• failed closings;
• delayed transactions;
• brokerage disputes;
• HOA or COA disputes;
• regulatory investigations;
• licensing actions;
• disciplinary proceedings;
• attorney's fees incurred by Customer;
• tax consequences;
• lost or corrupted data;
• cybersecurity incidents beyond the Company's reasonable control;
• AI hallucinations;
• incorrect recommendations;
• inaccurate summaries;
• missed contractual provisions;
• omitted deadlines;
• Customer's reliance upon AI-generated content;
• actions or omissions of Third-Party Providers;
• internet failures;
• cloud outages;
• telecommunications failures;
• or other consequential business losses.

20.3 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF:

1. ONE HUNDRED UNITED STATES DOLLARS (US $100.00); OR
2. THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY CUSTOMER TO THE COMPANY DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

This limitation applies collectively to all claims regardless of legal theory.

20.4 Essential Basis of the Bargain

Customer acknowledges that the pricing of the Services reflects the allocation of risk established by this Agreement and that the limitations of liability contained herein constitute an essential basis of the bargain between the parties.

21.1 Customer Indemnification

Customer agrees to defend, indemnify, and hold harmless the Company and its members, managers, officers, directors, employees, contractors, affiliates, licensors, successors, assigns, and Third-Party Providers from and against all claims, demands, actions, proceedings, damages, liabilities, losses, judgments, settlements, penalties, fines, costs, and reasonable attorneys' fees arising out of or relating to:

• Customer's use of the Services;
• Customer Content;
• violation of this Agreement;
• violation of applicable law;
• infringement or alleged infringement of intellectual property rights;
• misuse of AI-generated content;
• unauthorized account access caused by Customer;
• Customer's negligence or willful misconduct;
• violation of MLS rules;
• brokerage supervision failures;
• HOA or COA governance disputes;
• contractual disputes involving Customer Content;
• or claims asserted by third parties arising from Customer's conduct.

21.2 Defense

The Company reserves the right, at its own expense, to assume exclusive control of the defense and settlement of any matter subject to indemnification.

Customer agrees to cooperate fully in such defense.

22.1 Right to Suspend

The Company reserves the right to immediately suspend, restrict, throttle, or otherwise limit access to all or any portion of the Services, with or without prior notice, whenever the Company reasonably determines that suspension is necessary to:

• protect the security or integrity of the Platform;
• protect Customer data;
• protect Company intellectual property;
• comply with applicable law or governmental request;
• prevent fraud or abuse;
• investigate suspected violations of this Agreement;
• address cybersecurity incidents;
• preserve the availability of the Services;
• protect Third-Party Providers;
• respond to excessive or abusive AI resource consumption; or
• otherwise protect the legitimate business interests of the Company or its Customers.

22.2 Excessive Resource Consumption

Because artificial intelligence services consume significant computing resources supplied by independent Third-Party Providers, the Company may temporarily restrict, throttle, delay, suspend, or otherwise manage Customer usage whenever Customer activity materially exceeds normal or reasonably anticipated usage patterns.

Such actions may include:

• reducing request frequency;
• limiting simultaneous AI requests;
• limiting document processing;
• temporarily restricting AI functionality;
• requiring plan upgrades;
• adjusting Credit utilization;
• or other reasonable resource management measures.

The Company will make commercially reasonable efforts to minimize disruptions while maintaining platform stability for all Customers.

22.3 Security Investigations

The Company may suspend access during investigations involving:

• unauthorized account access;
• suspected credential compromise;
• malware;
• ransomware;
• phishing;
• prompt injection attacks;
• AI abuse;
• payment fraud;
• intellectual property theft;
• denial-of-service attacks;
• or other activity reasonably believed to threaten the Platform or its Customers.

22.4 No Liability for Suspension

The Company shall not be liable for losses arising from a suspension reasonably implemented pursuant to this Article.

Suspension shall not relieve Customer of payment obligations already accrued.

23.1 Termination by Customer

Customer may terminate a month-to-month Subscription at any time through the cancellation procedures provided within the Platform or otherwise designated by the Company.

Unless otherwise stated, cancellation becomes effective at the conclusion of the current billing cycle.

No refunds are provided except where required by applicable law.

23.2 Termination by Company

The Company may terminate this Agreement or Customer's access to the Services immediately or upon notice if:

• Customer materially breaches this Agreement;
• payment obligations are not satisfied;
• fraudulent activity is suspected;
• Customer repeatedly violates the Acceptable Use Policy;
• Customer's use presents legal, regulatory, or security risks;
• Customer engages in abusive AI consumption;
• Customer infringes intellectual property rights;
• Customer interferes with the operation of the Services;
• continuation of the relationship presents unacceptable business risk; or
• the Company elects to discontinue the applicable Service.

23.3 Effect of Termination

Upon termination:

• Customer's license to use the Services immediately ends;
• Customer shall cease accessing the Platform;
• Company may disable Customer accounts;
• Company may revoke administrative access;
• Company may begin applicable data retention procedures under Article XXIV.

Termination does not relieve Customer of obligations accrued before termination.

24.1 Customer Data

Customer remains responsible for maintaining independent copies of all important documents, contracts, governing documents, policies, procedures, training materials, and other Customer Content.

The Platform should not be considered Customer's sole archival system.

24.2 Data Export

Subject to applicable law, technical feasibility, and payment of all outstanding amounts, Customer may request export of eligible Customer Content following termination.

Unless otherwise required by law or agreed in writing, Customer generally has thirty (30) calendar days following termination to request export of available Customer Content.

24.3 Retention

Following expiration of applicable retention periods, the Company may permanently delete Customer Content from production systems, backups, archives, and related storage systems in accordance with the Company's data retention practices.

The Company has no obligation to retain Customer Content indefinitely.

24.4 Legal Holds

Nothing in this Agreement requires deletion of information subject to:

• litigation holds;
• subpoenas;
• governmental investigations;
• regulatory obligations;
• fraud investigations;
• security investigations;
• or other legal requirements.

25.1 Excused Performance

The Company shall not be liable for any delay, interruption, degradation, suspension, or failure to perform resulting from causes beyond its reasonable control.

25.2 Force Majeure Events

Force Majeure events include, without limitation:

• hurricanes;
• tropical storms;
• floods;
• fires;
• earthquakes;
• severe weather;
• acts of God;
• pandemics;
• epidemics;
• war;
• terrorism;
• civil unrest;
• labor disputes;
• utility failures;
• internet outages;
• cloud infrastructure failures;
• telecommunications failures;
• artificial intelligence provider outages;
• cybersecurity incidents;
• denial-of-service attacks;
• governmental actions;
• embargoes;
• shortages of equipment;
• shortages of computing resources;
• failures of Third-Party Providers;
• or any other circumstance beyond the Company's reasonable control.

25.3 Continued Performance

The Company shall use commercially reasonable efforts to resume normal operations following the conclusion of a Force Majeure event.

This Agreement and any dispute arising from or relating to the Services shall be governed exclusively by the laws of the State of Florida, without regard to its conflict of law principles.

Nothing in this Agreement shall deprive any consumer of non-waivable rights afforded under applicable law.

27.1 Agreement to Arbitrate

Except as expressly provided in this Agreement, Customer and the Company agree that any dispute, controversy, or claim arising out of or relating to:

• this Agreement;
• the Services;
• the Platform;
• Customer's Subscription;
• AI Services;
• Customer Content;
• billing;
• intellectual property;
• or the relationship between the parties,

shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association ("AAA") under its applicable Commercial Arbitration Rules or Consumer Arbitration Rules, as appropriate.

27.2 Arbitrator Authority

The arbitrator shall possess exclusive authority to determine:

• interpretation of this Agreement;
• enforceability of this Agreement;
• arbitrability of disputes;
• scope of the arbitration provision; and
• appropriate remedies.

27.3 Injunctive Relief

Nothing in this Agreement prevents either party from seeking temporary, preliminary, or emergency injunctive relief from a court of competent jurisdiction for purposes of protecting:

• intellectual property;
• Confidential Information;
• trade secrets;
• proprietary technology;
• customer data;
• or other rights requiring immediate judicial protection pending arbitration.

27.4 Arbitration Award

Judgment upon the arbitration award may be entered in any court having jurisdiction.

28.1 Exclusive Venue

To the fullest extent permitted by applicable law, any legal proceeding permitted under this Agreement, including actions to:

• compel arbitration;
• enforce an arbitration award;
• confirm or vacate an arbitration award;
• seek temporary, preliminary, or permanent injunctive relief;
• enforce intellectual property rights; or
• otherwise enforce this Agreement,

shall be brought exclusively in the state or federal courts having jurisdiction over Lee County, Florida, and each party irrevocably submits to the personal jurisdiction of such courts.

28.2 Waiver of Venue Objections

Each party knowingly waives any objection based upon:

• improper venue;
• inconvenient forum;
• forum non conveniens;
• lack of personal jurisdiction; or
• similar procedural objections,

to the fullest extent permitted by applicable law.

29.1 Individual Claims Only

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CUSTOMER AND THE COMPANY AGREE THAT ALL DISPUTES SHALL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS.

Neither party shall:

• initiate;
• participate in;
• join;
• maintain;
• or recover relief through

any class action, collective action, consolidated action, representative action, or private attorney general proceeding.

29.2 Arbitrator Authority

The arbitrator shall have no authority to:

• consolidate claims involving multiple parties;
• preside over any representative proceeding;
• certify a class; or
• award relief on behalf of persons not parties to the arbitration.

29.3 Severability

If this Class Action Waiver is determined to be unenforceable with respect to a particular claim, only that claim shall proceed in a court of competent jurisdiction.

The remaining provisions of this Agreement shall remain fully enforceable.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EACH PARTY KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVES ANY RIGHT TO A TRIAL BY JURY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES.

31.1 Consent

Customer consents to receive communications electronically from the Company, including:

• invoices;
• receipts;
• legal notices;
• policy updates;
• Subscription notices;
• billing notifications;
• account alerts;
• service announcements;
• security notifications;
• maintenance notices; and
• other communications relating to the Services.

Electronic communications satisfy any legal requirement that such communications be in writing.

31.2 Email Address

Customer agrees to maintain a current and accurate email address.

Delivery of notices to the email address associated with Customer's account constitutes effective notice unless otherwise required by applicable law.

Customer acknowledges and agrees that:

• clicking "I Agree";
• creating an account;
• initiating a Subscription;
• beginning a free trial;
• accessing the Services; or
• otherwise electronically accepting this Agreement,

constitutes Customer's legally binding electronic signature.

To the fullest extent permitted by applicable law, electronic acceptance shall have the same force and effect as a handwritten signature.

Customer represents and warrants that Customer's use of the Services complies with all applicable United States export control, sanctions, and trade laws.

Customer shall not access or use the Services:

• from jurisdictions prohibited by applicable law;
• on behalf of prohibited parties;
• or in violation of applicable export restrictions.

The Company may suspend or terminate access whenever reasonably necessary to comply with applicable export control or sanctions laws.

34.1 Customer Assignment

Customer may not assign, delegate, sublicense, transfer, or otherwise dispose of any rights or obligations under this Agreement without the Company's prior written consent.

Any attempted assignment in violation of this section is void.

34.2 Company Assignment

The Company may assign or transfer this Agreement without Customer's consent in connection with:

• merger;
• acquisition;
• reorganization;
• recapitalization;
• financing;
• sale of assets;
• sale of equity;
• change in control;
• or other corporate transaction.

This Agreement shall bind and benefit the parties and their respective successors and permitted assigns.

If any provision of this Agreement is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified only to the extent necessary to make it enforceable while preserving its original intent as nearly as possible.

The remaining provisions shall continue in full force and effect.

No waiver by the Company of any breach or default shall constitute a waiver of any prior, concurrent, or subsequent breach or default.

Failure by the Company to enforce any provision of this Agreement shall not constitute a waiver of its right to later enforce that provision or any other provision.

37.1 Continuous Improvement

The Company continually develops, improves, and evolves the Platform.

Accordingly, the Company may, in its sole discretion:

• introduce new features;
• discontinue existing features;
• modify workflows;
• improve security;
• redesign user interfaces;
• replace technologies;
• update infrastructure;
• modify AI capabilities;
• expand functionality;
• discontinue obsolete functionality; or
• otherwise improve the Services.

37.2 AI Evolution

Because artificial intelligence technologies evolve rapidly, the Company reserves the right to:

• replace AI models;
• change AI providers;
• modify prompt orchestration;
• update retrieval methodologies;
• improve routing logic;
• revise AI workflows;
• adjust AI Credits;
• modify token allocation methodologies;
• introduce new AI capabilities; or
• discontinue AI functionality,

whenever reasonably necessary to improve performance, maintain security, address legal requirements, respond to Third-Party Provider changes, or preserve operational continuity.

Nothing in this Agreement guarantees continued availability of any particular artificial intelligence model, provider, feature, or technology.

37.3 Beta Features

From time to time, the Company may make beta, preview, experimental, pilot, or early-access features ("Beta Features") available.

Beta Features are provided solely for evaluation purposes and may:

• contain defects;
• operate unpredictably;
• change without notice;
• or be discontinued at any time.

BETA FEATURES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND.

Customer assumes all risks associated with use of Beta Features.

37.4 Service Interruptions

The Company may temporarily interrupt the Services for:

• scheduled maintenance;
• emergency maintenance;
• security updates;
• software deployments;
• infrastructure upgrades;
• disaster recovery testing;
• database maintenance;
• Third-Party Provider maintenance; or
• operational improvements.

The Company will use commercially reasonable efforts to minimize disruption but does not guarantee uninterrupted availability.

38.1 Right to Modify

The Company may modify this Agreement from time to time to reflect:

• changes in law;
• changes in technology;
• changes in artificial intelligence capabilities;
• changes in Third-Party Providers;
• changes in Subscription offerings;
• operational improvements;
• security enhancements;
• regulatory requirements;
• or evolving business practices.

38.2 Notice

Material modifications will generally be communicated by:

• email;
• notices within the Platform;
• account notifications;
• or other reasonable electronic means.

38.3 Continued Use

Continued use of the Services after the effective date of a revised Agreement constitutes Customer's acceptance of the revised Agreement.

If Customer does not agree with a revised Agreement, Customer's exclusive remedy is to discontinue use of the Services before the revised Agreement becomes effective.

39.1 Entire Agreement

This Agreement, together with the Company's Privacy Policy and any additional policies, Order Forms, Subscription Plans, Statements of Work, Enterprise Agreements, or other documents expressly incorporated by reference, constitutes the complete and exclusive agreement between the parties regarding the Services.

This Agreement supersedes all prior or contemporaneous:

• proposals;
• negotiations;
• discussions;
• representations;
• understandings;
• communications;
• marketing materials;
• demonstrations;
• presentations;
• and agreements,

whether oral or written, relating to the Services.

No oral statement, representation, or promise shall modify this Agreement unless reduced to writing and executed by an authorized representative of the Company.

39.2 Order of Precedence

If a Customer enters into a separately executed Enterprise Subscription Agreement, Order Form, Master Services Agreement, Statement of Work, or other written agreement signed by an authorized representative of the Company, the following order of precedence shall apply solely with respect to any direct conflict:

1. Executed Enterprise Agreement or Master Services Agreement;
2. Executed Order Form or Statement of Work;
3. This Master Subscription Agreement & Terms of Service;
4. Subscription Plan descriptions;
5. Other incorporated Company policies.

Except for the specific conflicting provision, this Agreement shall continue to govern all other aspects of the relationship between the parties.

39.3 Relationship of the Parties

The parties are independent contracting parties.

Nothing contained in this Agreement creates or shall be construed as creating:

• a partnership;
• joint venture;
• agency relationship;
• fiduciary relationship;
• franchise;
• employment relationship;
• brokerage relationship;
• attorney-client relationship;
• trustee relationship; or
• any other legal relationship except that of independent contracting parties.

Neither party has authority to bind the other except as expressly provided in this Agreement.

39.4 No Brokerage Relationship

RealtyOps is a technology platform.

The Company is not:

• a licensed real estate brokerage;
• a supervising broker;
• a broker of record;
• a transaction coordinator;
• a title company;
• an escrow agent;
• a closing agent;
• a property management company;
• a homeowners' association;
• a condominium association;
• or any similar regulated business by virtue of providing the Services.

Use of the Services does not establish any brokerage, agency, supervisory, fiduciary, or professional relationship between the Company and Customer.

39.5 No Attorney-Client Relationship

The Company is not a law firm and does not provide legal representation.

No use of the Platform, AI Services, document analysis, contract review assistance, communications, or Customer support creates an attorney-client relationship between the Company and any Customer.

Nothing within the Services constitutes the practice of law.

39.6 No Fiduciary Duty

Customer acknowledges that the Company does not undertake fiduciary duties with respect to Customer, Customer Content, AI-Generated Output, transactions, regulatory compliance, or business decisions.

Customer remains solely responsible for exercising independent business judgment.

39.7 Reservation of Rights

The Company reserves all rights not expressly granted by this Agreement.

No license, ownership interest, or other right shall arise by implication, estoppel, waiver, or otherwise.

39.8 Publicity

Unless expressly authorized in writing by Customer, the Company will not publicly identify Customer as a customer of RealtyOps in marketing materials.

Notwithstanding the foregoing, the Company may truthfully identify publicly available customer relationships that Customer has independently made public or otherwise authorized for public disclosure.

39.9 Customer Testimonials

If Customer voluntarily submits a testimonial, review, case study, success story, or similar marketing content, Customer grants the Company a non-exclusive, perpetual, worldwide, royalty-free license to reproduce, publish, display, edit for length and clarity (without materially changing meaning), and use such content for promotional purposes unless Customer revokes such permission in writing for future use.

39.10 Notices

Except where otherwise required by law, all notices under this Agreement shall be delivered electronically to the email address associated with Customer's account or to the Company's published support email.

Customer is responsible for maintaining accurate contact information.

Electronic delivery shall satisfy any requirement that notice be in writing.

Questions regarding this Agreement or the Services may be directed to:

B.A.M.S. FOR REAL ESTATE LLC, Doing Business As RealtyOps

Principal Business Address:

8051 N. Tamiami Trail, Suite E6, Sarasota, Florida 34243, United States

Customer Support: support@realtyops.ai

Website: www.realtyops.ai

BY CLICKING "I AGREE," CREATING AN ACCOUNT, STARTING A FREE TRIAL, PURCHASING A SUBSCRIPTION, ACCESSING THE SERVICES, OR OTHERWISE USING THE PLATFORM, CUSTOMER ACKNOWLEDGES AND AGREES THAT:

• CUSTOMER HAS READ THIS AGREEMENT IN ITS ENTIRETY;
• CUSTOMER UNDERSTANDS THE RIGHTS AND OBLIGATIONS CREATED BY THIS AGREEMENT;
• CUSTOMER HAS HAD THE OPPORTUNITY TO CONSULT LEGAL COUNSEL OF CUSTOMER'S CHOOSING;
• CUSTOMER UNDERSTANDS THAT THE SERVICES UTILIZE THIRD-PARTY ARTIFICIAL INTELLIGENCE TECHNOLOGIES;
• CUSTOMER UNDERSTANDS THAT AI-GENERATED OUTPUT MAY CONTAIN ERRORS, OMISSIONS, OR INACCURACIES;
• CUSTOMER AGREES TO INDEPENDENTLY VERIFY AI-GENERATED OUTPUT BEFORE RELYING UPON IT;
• CUSTOMER UNDERSTANDS THAT THE COMPANY DOES NOT PROVIDE LEGAL, TAX, ACCOUNTING, BROKERAGE, OR OTHER LICENSED PROFESSIONAL SERVICES;
• CUSTOMER ACCEPTS RESPONSIBILITY FOR ALL DECISIONS MADE USING THE SERVICES; AND
• CUSTOMER AGREES TO BE LEGALLY BOUND BY THIS AGREEMENT.

As a condition of creating an account or accessing the Services, Customer must affirmatively indicate acceptance of this Agreement by selecting the Company's designated acceptance mechanism (including a checkbox or similar affirmative action).

The Company may maintain electronic records of Customer's acceptance, including the date, time, IP address (where lawfully collected), account identifier, Agreement version, and other information reasonably necessary to demonstrate Customer's assent.

Customer agrees that such electronic records shall constitute prima facie evidence of acceptance of this Agreement.

Failure to affirmatively accept this Agreement shall prohibit access to the Services.

Agreement Title: REALTYOPS™ Master Subscription Agreement & Terms of Service

Version: 1.0

Effective Date: January 1, 2026

Last Updated: January 1, 2026

The Company may revise this Agreement from time to time in accordance with Article XXXVIII.

Each revised version shall supersede prior versions as of its stated effective date, except to the extent prohibited by applicable law.

Customers may request a copy of the Agreement version applicable to their Subscription period by contacting the Company.

44.1 Protection of Company Rights

The Company actively protects its intellectual property, proprietary technology, confidential information, trade secrets, trademarks, copyrights, software, AI workflows, prompt engineering, orchestration methodologies, and Platform architecture.

Unauthorized use of the Services or Company intellectual property may result in immediate suspension or termination of Customer access, in addition to any other remedies available under applicable law.

44.2 Reservation of Equitable Remedies

Customer acknowledges that unauthorized disclosure, copying, reverse engineering, misuse, or infringement of the Company's intellectual property or Confidential Information may cause irreparable harm for which monetary damages alone would be inadequate.

Accordingly, the Company shall be entitled to seek temporary, preliminary, and permanent injunctive relief, specific performance, and any other equitable remedies available under applicable law without the necessity of posting bond where permitted by law.

Customer is solely responsible for ensuring that its use of the Services complies with all applicable:

• federal laws;
• state laws;
• local laws;
• licensing requirements;
• governmental regulations;
• court orders;
• professional standards;
• industry regulations;
• contractual obligations; and
• ethical requirements.

The Company does not undertake responsibility for monitoring Customer's legal compliance.

46.1 AI Technologies

The Services utilize artificial intelligence technologies supplied in whole or in part by independent Third-Party Providers.

The Company may modify, supplement, replace, or discontinue such technologies at any time.

46.2 Nature of AI

Customer understands and acknowledges that current artificial intelligence technologies:

• generate probabilistic responses;
• may produce inaccurate information;
• may omit relevant information;
• may generate inconsistent results;
• may misinterpret documents;
• may generate incorrect citations;
• may misunderstand prompts;
• may generate hallucinations;
• and should not be considered authoritative without independent review.

46.3 Human Oversight

The Services are designed to augment—not replace—human judgment.

Customer agrees to exercise independent professional judgment when reviewing AI-generated content.

46.4 No Guarantee of Outcomes

The Company makes no representation or warranty that use of the Services will:

• increase profitability;
• reduce legal risk;
• improve regulatory compliance;
• prevent litigation;
• prevent contractual disputes;
• improve brokerage performance;
• improve HOA or COA governance;
• or achieve any specific business outcome.

Actual results depend upon numerous factors outside the Company's control.

Customer acknowledges that portions of the Services depend upon third-party artificial intelligence providers, cloud computing providers, and related infrastructure whose pricing, usage limitations, and operating costs may change without notice.

Accordingly, the Company reserves the right to modify:

• Subscription pricing;
• Credit allocations;
• token methodologies;
• AI usage limits;
• processing limitations;
• supported AI models;
• AI functionality;
• and related Subscription benefits,

as reasonably necessary to address changes in technology, operational costs, Third-Party Provider pricing, legal requirements, cybersecurity, fraud prevention, or business continuity.

Nothing contained herein obligates the Company to absorb increased third-party operating costs.

Customer agrees to use the AI Services responsibly and ethically.

Customer shall not knowingly use the Services to:

• create fraudulent documents;
• impersonate another individual;
• facilitate unlawful discrimination;
• generate malicious software;
• violate intellectual property rights;
• facilitate cybercrime;
• engage in deceptive trade practices;
• violate privacy rights;
• produce unlawful content;
• or engage in other unlawful or harmful conduct.

The Company reserves the right to investigate suspected misuse and cooperate with lawful governmental requests where required.

The following provisions survive expiration or termination of this Agreement, together with any other provisions that by their nature should survive:

• Definitions;
• Customer Responsibilities;
• Acceptable Use;
• Intellectual Property;
• Customer Content licenses;
• Confidentiality;
• Privacy obligations;
• Feedback licenses;
• Warranty Disclaimer;
• Limitation of Liability;
• Indemnification;
• Data Retention;
• Governing Law;
• Arbitration;
• Venue;
• Class Action Waiver;
• Jury Trial Waiver;
• Payment obligations;
• and all rights and remedies accrued before termination.

This Agreement represents the complete legal understanding between the Company and Customer concerning the Services.

Customer acknowledges that:

• Customer has carefully reviewed this Agreement;
• Customer has had an opportunity to consult independent legal counsel;
• Customer understands that the Services utilize third-party artificial intelligence technologies;
• Customer understands the inherent limitations of artificial intelligence;
• Customer understands the limitations of liability contained herein;
• Customer understands the arbitration provisions contained herein;
• Customer understands the class action waiver contained herein;
• Customer understands the jury trial waiver contained herein;
• Customer voluntarily enters into this Agreement; and
• Customer agrees to comply with all terms and conditions contained herein.