1. Introduction

RealtyOps Inc. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RealtyOps platform ("Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name and email address
Organization/brokerage name
Payment and billing information
Profile information (avatar, preferences)
Communications with us (support requests, feedback)

Content Data

When you use our Service, you may upload or create:

Contracts and documents for AI analysis
Training materials and courses
Chat conversations with AI assistants
Team member information

Automatically Collected Information

We automatically collect certain information when you use our Service:

Device information (browser type, operating system)
IP address and approximate location
Usage data (pages visited, features used, timestamps)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send administrative messages, updates, and security alerts
Respond to your comments, questions, and support requests
Analyze usage patterns to improve user experience
Detect, prevent, and address technical issues or fraud
Comply with legal obligations

4. AI Processing

Our Service uses artificial intelligence to analyze contracts and provide assistance. When you use these features:

Your documents are processed by our AI systems to provide analysis
We may use anonymized and aggregated data to improve our AI models
We do not use your specific documents to train AI models shared with other customers
Third-party AI providers (such as Anthropic) may process your data according to their privacy policies

5. Data Sharing

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third parties who perform services on our behalf (hosting, payment processing, analytics)
Within Your Organization: With other members of your organization as permitted by your admin settings
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you have given us permission to share

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you delete your account:

We will delete or anonymize your personal data within 30 days
Some data may be retained for legal or legitimate business purposes
Backup copies may persist for up to 90 days

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal data
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your data
Restriction: Request restriction of processing

To exercise these rights, please contact us at support@realtyops.ai. We will respond to your request within 30 days.

9. Cookies

We use cookies and similar tracking technologies to:

Keep you signed in to your account
Remember your preferences
Understand how you use our Service
Improve our Service based on usage patterns

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us at support@realtyops.ai.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or through the Service.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@realtyops.ai
Address: RealtyOps Inc., Florida, United States